jya Privacy Policy — Your information is safe with us
Last Updated: January 2025
What information do we collect and why?
Your Personal Information
When you register on the jya platform, your name, email address, mobile number, and date of birth are collected. This information is used to verify your identity and keep your account secure. We only collect information that is strictly necessary to provide our services. Your national ID card or passport details may be collected solely for the purpose of age and identity verification. This information is stored in encrypted form on our secure servers and is never disclosed to any unauthorized party.
Financial Transaction Information
Your payment information is collected to process deposits and withdrawals. When transacting via bKash, Nagad, or bank transfer, the relevant account numbers are recorded. This information is used solely for the purpose of verifying financial activity and preventing fraud. We never store your full bank account details or card numbers in our systems. All financial transactions are handled through secure payment gateways that comply with international security standards.
Usage Data & Cookies
When you use the jya website, your IP address, browser type, device information, and page visit logs are automatically collected. This technical information helps improve website performance and personalize your experience. We use cookies so you don't have to log in repeatedly and so your preferred settings are remembered. You can disable cookies from your browser settings, though this may limit some features. Our cookies policy is not used for any third-party advertising tracking.
How your information is used and kept secure
Purpose of Data Use
The primary purpose of using your information is to provide safe and reliable services. This information is used for account verification, transaction processing, customer support, and fraud prevention. We may use your contact information to send you important updates, account-related notifications, and promotional content. You can easily opt out of any marketing communications at any time. jya never sells your information to third parties for marketing purposes.
Security Measures
We use SSL encryption and industry-standard security technologies to protect your information. All sensitive data is stored in encrypted form on our servers and regular security audits are conducted. Only authorized personnel can access your information, and they are bound by strict confidentiality agreements. If suspicious activity is detected, we automatically secure your account and notify you. In the event of any data breach, we will promptly notify you in accordance with our legal obligations.
Sharing Information with Third Parties
We may share your information with third parties only in limited and necessary circumstances. Only the information required for them to perform their function is shared with payment processors, identity verification providers, and technology partners. We may be required to respond to valid legal requests from legal authorities. All our partners are obligated to adhere to the same privacy and security standards. Your information is never shared with advertising networks or data brokers.
Your Rights & Controls
You may contact us at any time to view, correct, or request deletion of your collected information. If you request account closure, we will not retain any personal information beyond applicable legal obligations. The option to unsubscribe from marketing emails or SMS is available within every message. You also have the right to data portability, meaning you can request your information in a structured format. Contact our support team to exercise these rights.
Data Storage, Modification & Contact
Data Retention Period
We retain your information for as long as your account remains active. Financial transaction records are kept for the period required under applicable laws of Bangladesh. After account closure, we do not retain any personal information beyond what is required by mandatory legal obligations. Data associated with inactive accounts is automatically deleted or anonymized after a defined period. You may contact our support team for more details about data retention periods.
Policy Change Notification
We may update this privacy policy from time to time to keep it in line with legal changes or improvements to our services. For any significant changes, we will notify you in advance via email or app notification. If you continue to use our platform after a policy change, it will be assumed that you have agreed to the new terms. The date of the latest update will always be shown at the top of this page. We recommend that you check this page periodically.
Have more questions? We're here to help
For any questions about our privacy policy or data protection, please contact our support team. Keeping your experience on jya fully safe and transparent is our priority. You are also welcome to visit our detailed FAQ page where answers to common questions can be found.